It’s so much easier to buy Norwex on an auction site – NOT!

This evening, I received the following email with a very common question…

Should I buy Norwex from auction sites [insert the name of your favorite auction site here]?

Hi Suzanne, I came across your website while searching for Norwex Descaler.  I have been trying to find something that really will take off the scum residue on my glass shower doors. I can find other Norwex products on [insert auction site name here] and sites other than yours, but not the Descaler. The point of this email:  I was trying to order on your website but hesitated because I very, very, rarely use my credit card on an unknown internet site.  Most sites allow the use of PayPal, which I prefer.  Why should I trust your site to put my credit card out there?   I need reassurance.  -Sandy

So many of us rely heavily on auction sites for our purchases in this digital world. One user ID, one password, and in less than 48 hours, anything we want can be at our front door. Pretty cool, right?

Maybe not.

Here is my response to Sandy:

Hi Sandy, I will give you a more detailed answer than you specifically asked for. The only site you ever want to trust your credit card on when purchasing Norwex should be one that ends in norwex.com, like my shopping site. Any reference on one of my blogs to descaler will take you to norwex.com/suzanneholt to check out. That is the only safe way to purchase Norwex.

I realize [insert name of auction site] is super convenient to purchase things from as a one-stop-shop. If you’re buying Norwex on [said auction site] or other non-Norwex.com sites, it’s almost always someone being stolen from. Here’s how it worked for a lady who contacted me recently. I’ll call her Jane.

• Jane purchased some Norwex cloths on a reputable auction site from a seller with lots of reviews. She used her credit card to make this purchase.
• That particular seller is actually a thief who then placed the order for the cloths, using Jane’s name, on my website, norwex.com/suzanneholt, BUT the seller used a stolen credit card number from someone else to place the order.
• I’m pretty good with customer service, so I reached out to thank Jane right away. She was very confused because she thought she had purchased the cloths from the auction site, not from my website.
• Norwex realized the credit card being used was stolen, so they cancelled the shipment.
• The scammer got Jane’s money and Norwex had to pay a fee to the credit card company because the card had been reported as fraud.
• Jane didn’t get anything.

It’s horrible, and I never knew that many home party type products on auction sites are stolen in this way. ANY site other than a norwex.com site that sells you Norwex is a form of fraud. You can lose money, others can lose money, and no products purchased on those sites would carry a warranty.

Any product purchased from a norwex.com site is guaranteed to be authentic and comes with a 60-day money-back guarantee and the appropriate warranty, depending on what type of product it is.

I closed my email by saying “As for me personally, I am one of the top Norwex leaders in the world. I’ve been with them for 13 1/2 years, have a team of 20,000 consultants under me, and have a high integrity level. You’re safe with me.”